Ordering Policies at Kitlinx
Shipping is simple. The website offers a list of shipping options at checkout, from FedEx, UPS to US Postal Service. Select a shipping option. If you feel that the automated rates are inaccurate, please let us know for verification.
USPS 1st Class offers tracking numbers in the US. Tracking information for foreign customers is only available until it reaches a US Port of Exit
Kitlinx do NOT open kits or accessories. Manufacturers are responsible for the accuracy of their packaging. Kitlinx will first refer the customer to the Manufacturer if a part is missing. If the Manufacturer do not respond to the mistake, Kitlinx will gladly procure the part(s) to the customer if still available. Please be patient during this process
Kitlinx has strict procedures to check/double check products before it ships to customers. But as any operations shipping 1,000s of products, some mistakes could occur. Please contact Kitlinx about any mistake. Most often, we will ask you to ship the product back IF YOU RESIDE IN THE US. Foreign customers may be asked to combine an order with the re-shipment of a corrected piece to limit the shipping liability
Kitlinx uses an automated software to calculate shipping costs. It is based on "calculated weight" depending if the product is a kit, accessory, decals, book. Sometimes, this calculated shipping is under-charged (especially on large & light kits entering the "dimensional weight" criteria) or over-charged if the weight is wrong. Kitlinx NOTIFIES customers on the first couple orders when a credit is given. After a few transactions, Kitlinx still provides the shipping credit, but do NOT inform the customer. Please make sure to USE YOUR CREDITS at the payment step during check-out (just check the box if a credit appears!)
Kitlinx will accept returns after an RMA# (Return Merchandise Authorization number) has been provided from Kitlinx Customer Service. Returns will be accepted up to 30 days from receipt of the merchandise for a FULL REFUND. To receive a full refund, merchandise needs to be in its original form, including plastic wrapping (if provided).
Return shipping charges are the responsibility of the customer.
Damaged merchandise will be dealt with on an individual basis, including making insurance claims to the shipping company. Do NOT accept a damaged box unless you inspect the contents, and make sure to file a claim with the shipping company.
Returns are NOT ACCEPTED for Special Orders, when Kitlinx had to source the product(s) at your request.
|8/7/2020 @ 3:55pm|
|Newsletter August 7|
Kitlinx Newsletter - August 7, 2020
1/32 Fokker Dr.I Triplane flown by Manfred von Richthofen, the .Red Baron' (mid...View More|
|7/31/2020 @ 2:01pm|
|Newsletter July 31|
Kitlinx Newsletter - July 31, 2020
There is SO MUCH happening at Kitlinx, that we are adding this summary for the New...View More|
|7/24/2020 @ 5:16pm|
|Newsletter July 24|
Kitlinx Newsletter - July 24, 2020
There is SO MUCH happening at Kitlinx, that we are adding this summary for t...View More|
|7/17/2020 @ 4:14pm|
|Newsletter July 17|
Kitlinx Newsletter - July 17, 2020
You've done it right with Kitlinx!! The best modeling kit/prod...View More|
|7/11/2020 @ 4:14pm|
|Newsletter July 10|
Kitlinx Newsletter - July 10, 2020
I was going to ask if the Loic who sent me an email was the the same from Gr...View More|
|7/2/2020 @ 2:07pm|
|Newsletter July 2|
Kitlinx Newsletter - July 2, 2020 - HAPPY 4th Weekend!
Kitlinx's employees are deservedly taking Friday off! This Newsletter ...View More|
|6/27/2020 @ 12:56pm|
|Newsletter June 26|
BREAKING NEWS! - June 25, 2020
Loic and the team at Kitlinx provide a great service, and all of this with the s...View More|
|6/19/2020 @ 1:13pm|
|Newsletter June 19|
Kitlinx Newsletter - June 19, 2020
I'm always impressed by the shear amount of products Kitlinx c...View More|
|6/12/2020 @ 5:31pm|
|Newsletter June 12|
Kitlinx Newsletter - June 12, 2020
My orders are always filled quickly, overseas items arrive within ...View More|
|6/5/2020 @ 4:21pm|
|Newsletter June 5|
Kitlinx Newsletter - June 5, 2020 - Tomorrow is D-Day!!
Kitlinx confused me at first, but now I LOVE ...View More|