Ordering Policies at Kitlinx
Shipping is simple. The website offers a list of shipping options at checkout, from FedEx, UPS to US Postal Service. Select a shipping option. If you feel that the automated rates are inaccurate, please let us know for verification.
USPS 1st Class does not offer a tracking number. Customers can select this "affordable" option at their OWN RISK.
Kitlinx will accept returns after an RMA# (Return Merchandise Authorization number) has been provided from Kitlinx Customer Service. Returns will be accepted up to 30 days from receipt of the merchandise for a FULL REFUND. To receive a full refund, merchandise needs to be in its original form, including plastic wrapping.
Return shipping charges are the responsibility of the customer.
Damaged merchandise will be dealt with on an individual basis, including making insurance claims to the shipping company. Do NOT accept a damaged box unless you inspect the contents, and make sure to file a claim with the shipping company.
Returns are NOT ACCEPTED for Special Orders, when Kitlinx had to source the product(s) at your request.