How It Works!

Everything You Need To Know About Kitlinx

This page offers a compilation of tips and advice to help you better understand and use Kitlinx.com to the fullest potential.

The "Dream"

Kitlinx is the "Link" between the "Kit" and the "Hobbyist". It provides links between numerous reliable suppliers to source your hobby needs.

The Numbers

SKUs in stock at Kitlinx.com: 24,000 (~30%) - that means that we currently have these items IN STOCK in our warehouse in the state of Utah, USA, ready to ship immediately. The percentage is taken from the in stock items divided by the overall available items on the website.

Available from US & European Suppliers: 74,000 - that means that these products are available FOR PURCHASE on the website. Kitlinx. There are also about 6,000 'Out of Stock' and 900 'Pre-Orders'.

This is a table taken at a given time above showing how these products are divided.

Status Number of SKUs
In Stock - ships immediately ~ 24,000
Available - takes from 3 to 7 days to source depending on US suppliers

~ 37,000

Special Orders - sourced in Europe, takes about 2 weeks to source ~ 37,000
Pre Orders - Available when released by Manufacturers ~ 900

Kitlinx is proud to claim a 98% success rate in sourcing products! Mistakes can sometime occur in the database (requiring regular stock assessments), misplacing a product on a shelf, or a mistake in a supplier's database.

Searches

There are FOUR ways to find models, kits, and accessories in Kitlinx:

  1. Kitlinx Home Page - New Items: Every day, we announce NEW ITEMS, listed by date. A RED ROCKET means the product is in stock, a BLUE ROCKET means the product is not in stock but still available for purchase.
  2. Left Column Searches - Search by:
    • New Arrivals (last 3 weeks)
    • Manufacturer
    • Pre-Orders
    • Sales
    • Discontinued
    • Books
    • Decals
    • Many other Categories (toys, trains, puzzles, coins, etc.)
    Most of these searches are sub-divided by scales or subjects.
  3. Quick Search - top blue bar, left box. Just type away! Put several keywords: '1/24 Lamborghini' gives me 56 results!
  4. Refining Search - each searches above will bring three "refining boxes" for Status / Scale / Manufacturers

Kitlinx Best-Kept Secrets

  • Related Items - On most item pages you will find "Related Items, click here". This link will take you to a selection of products related to the product you are currently viewing.
  • Reviews - Reviews are located below the top product image on the item page. Kitlinx is linked to over 20,000 independent reviews from websites we usually sponsor including Hyperscale, Large Scale Planes, Internet Modeler, Cybermodeler, and many more. If you have reviews to share, send us the link and the SKU of the product it relates to.
  • Review a Product - Customers are sent an automated email asking them to review the products they just purchased. Please take the time to quickly give your opinion. Please be "fair" to the Product/Manufacturer, after all the quality of a model is often related to the skill of the builder! As my mother used to say: "if you don't have anything nice to say about it, just don't say anything"... Let's make constructive comments.
  • Blog - Kitlinx offers a blog to customers, which often is used to announce full line restocks and post newsletters. You can find it on the homepage - bottom of left column or click on the"Blog" link on the main menu - YOU CAN COMMENT on the blog!

Order Status

You can view your order status when you are logged in to the website.

  • Click on your username (right corner of your screen, below the red bar)
  • Select Order History

Orders are sent COMPLETE. It means that if ONE product cannot be located, the order might be delayed. Please contact us if you think an item is delaying your order.

Result options:

  • OPEN (with no other info) - no updates yet (often means that new order status has not been uploaded)
  • PENDING - Supplier has not filled this order yet
  • EXPECTED - Supplier has filled this order, and item is expected on such date
  • RECEIVED - In-stock item has been set aside for this order
  • ON PACKING TABLE - Order is being pulled and packed. Tracking info email expected within 24 hours
  • SHIPPED - As indicated

NOTE: If your order seems to stay on "On Packing Table" for more than one day, it means that a product within your order cannot be found in the warehouse (entry error? item misplaced on another shelf? database error?). Don't hesitate to contact us

Shipping

The second most sensitive issue with a mail order business is shipping. UPS and FedEx have increased their prices TREMENDOUSLY since my old days at GreatModels.com. We are talking insane 30-40% increased prices, and 'dimensional weight' is also more stringent (dimensional weight is when a package is so large that it follows the rules of L x H x W / 139, which makes a 10 lbs package rated at 25 lbs if it is large)

There is NOTHING Kitlinx can do about shipping rates except lose some profit margin in a tight business environment. The automated system during check out takes the weight of each item, and calculates the shipping rate. Kitlinx will optimize this rate if the package can ship via USPS Priority Mail, which is only 2-day-shipping to the East Coast! Kitlinx currently uses a "Freight Allowance" which gives the customer a 3%kickback above $300 orders.

The automated shipping calculator is NOT ALWAYS accurate, so if you have some incomprehensible rates, just contact us loic@kitlinx.com. Often it can be related to mistakes in weight or size estimations.

Packages over 6lbs will offer another shipping option "Shipping Cost Calculated at time of shipment". The customer may choose this option. An email will be sent with the exact cost of shipping. It might delay shipment because it relies on communication between Kitlinx and the customer.

Kitlinx will try to ship packages via USPS Priority Mail if it makes sense money-wise. It is 2-day transit from Utah to ANY destination in the contiguous US States. Over-sized or heavy packages going to the East Coast might be changed to FedEx/UPS.

First-Class packages include a tracking number, for any request below 1 lb in the US, or below 4 lbs over-sea. First-Class tracking numbers for over-sea packages will NOT work past the US port.

All shipments include a tracking number, automatically sent from our system, when your order is closed or has been shipped.

Discounts

There are several ways that you can find discounted items:

  • If the product is NOT in stock, you will automatically get a 3% discount. It's Kitlinx's way of saying 'Thank you' for trusting our system. Discount appears in your shopping cart.
  • If you order OVER $300 worth of products, you will automatically get an additional 3% discount. It is called "Freight Allowance". It is COMBINED with the above discount if available.
  • On the left Column, you can search for SALE ITEMS in various scales.
  • Kitlinx will have sales from time to time, announced in its weekly Newsletter. Join our mailing list to be the first to receive notifications.

New Account

Many customers complained that the login and account creation did not work well. We've asked our programmers to change this process and make it smoother. Just remember: lower case characters only for username. Passwords are case sensitive.

Letters or Phone Orders, Printed Catalogs

Kitlinx accepts orders via mail and accepts checks. Please allow added time for the mail to arrive and the check to clear the bank. We currently do not have a phone/fax line with a DEDICATED customer support. However, we are looking to implement these services SOON. Printed catalog is a service that John/Mary @ Roll-Models were offering to their customers. Kitlinx has its entire inventory listed online, but some of you want to TOUCH the extensive catalog. John's catalog is 188 pages and Kitlinx will also implement a similar catalog after we figure out how to 'semi-automate' this process.

Since we carry almost DOUBLE the inventory available at Roll Models, we decided to make THREE catalogs.

  • Aircraft/Aircraft Accessories/Decals-Masks
  • Armor/Armor Accessories/Decals-Masks
  • Ship/Ship Accessories/Books & Reference

Product Lines to Carry

Kitlinx received a LOT of inquiries about whether the awesome lines that Roll Models used to carried will be available at Kitlinx. OF COURSE! We are carrying all of these lines, except that you will see through the months/years to come that we tend to increase our stock levels of the BEST SELLERS.

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