I was very happy with the transaction. Easy to order. Very well packaged. No damage to anything when opened. One small hitch with one kit, but I don't attribute that to Kitlinx, but an error by the manufacturer. Will be ordering from again in the future. Glad to see you're back in the business.
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Kitlinx is a "broker" of models, books and accessories (KIT↔LINKS). It means we have ~16,000 in stock items, especially the HOTTEST products. But we source ~80,000 additional products, in the US and abroad - remember that's why Loic came back to the business. NO ONE in our industry offers a similar system at this operational scale.
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Look at the STATUS on each item page. When it says "Special Order in Europe, Ships in less than 2 weeks"... we mean it! Actually, it's an estimate (Kitlinx does not control the Postal Service or Customs). Our international order made on Monday arrived Friday!! That's the best we've seen...
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Look at your ORDER STATUS - Kitlinx offers an update on items we source. There is an "expected date" on each sourced item (that's when Kitlinx receives the product).
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Watch for MULTIPLE items. Some customers order x10 of one product. Even distributors might not have those quantities. Orders are held, if NOT COMPLETE.
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NO "expected date" on ONE of your ordered product? It will HOLD your order, so please "MAKE A DECISION"... that probably means the supplier sold out (between updates - that's why our NEW system coming later this year will automate this process). Suppliers restock often, but Kitlinx does not control their business. After 30-days, if Kitlinx receives no communication from customer, the missing item will be refunded/credited and your remaining order will ship automatically.
