Newsletter Jan 3

Kitlinx Newsletter - Jan. 3rd, 2020  Happy New Year!

THE NUMBERS:

SKUs in stock at Kitlinx.com:  15,470

Available on Kitlinx Website from Suppliers: 86,623

Your feedback:

Thank heavens for Kitlinx!  In one form or another y'all have been doing great model-things for years.  Thank-you!

Jerry from Colorado just earned $5 credit! 

Always great service and timely delivery, and the absolute best inventory

James from Indiana just earned $5 credit!

Let's talk FRAUD!

The modeling industry has a very HONEST customer base. Running GreatModels for 15 years, I've always been impressed with the honesty of our customers. GreatModels dealt with RC high-cost items during a short period, and we had a sudden spike of fraudulent transactions ($17,000 in one year!). But the plastic model Industry is usually not worth the trouble to Fraudsters.

International Fraud: Kitlinx experienced some fraudulent transactions coming from Mexico. The NEW POLICY is: South/Central American Countries should pay via Paypal, at least for a few transactions. Then the customers can pay with Credit Cards. Customers from these countries who have purchased from Kitlinx over 2 months ago are "Established Customers". Many of our "Central/South American" customers use a US shipping address which does not apply to this policy.

NEW eBay Fraud: We have experienced a new way of Fraud. An eBay seller will sell a kit to a US customer, and provide it by purchasing it from a US vendor. The Vendor sends the kit to the customer, and the eBay vendor claims that the kit was never received since it was shipped to a different address, or using a stolen credit card. The vendor or the US customer will be out of their funds... NEW POLICY: if an order ships to a DIFFERENT ADDRESS then the billing-address of the buyer, it should use Paypal or the buyer should have an established account with Kitlinx (over 2 months of purchases). After spending some time with eBay Fraud Prevention, they were just polite...

Warning!

The holidays (Christmas and New Year) is always delaying supplier's packages. Please be patient as we are expecting a SLEW of arrivals on Monday

Two lines ON SALE!

Engine & Things and Planet Models!

up to 20% EXTRA discounts on about 1,300 HOT items! (prices already discounted on products)

Sale active until January 2nd, 2020! 12pm MST (or if inventory is depleted)

Many lines were updated and cleaned this week!

• Model Alliance Decals

• Mini World Aircraft Accessories

• Engine & Things - This line was very important to Roll Models. We have added missing pictures. 347 engines in stock, all scales!

• Planet Models - resin kit of some weird and beautiful aircraft. 289 products listed with 183 in stock! 

DIFFERENT FORMAT on this first Newsletter as we start the NEW YEAR. 

Below are the BEST SELLERS of 2019 in respective categories

Skies 

 Mud 

 Seas 

 Hot Wheels 

Space & Sci-Fi 

 Book Worm 

 The Bench 

Hot Pre-Orders Alert! 

These are the hottest Pre-Orders coming in upcoming weeks/months! 

Trumpeter 1/200 Titanic IS COMING NOW! Grab it while you can! (change of code)

REMINDER

Check your order status!  

• Kitlinx is a "broker" of models, books and accessories (KIT↔LINKS). It means we have ~16,000 in stock items, especially the HOTTEST products. But we source ~70,000 additional products, in the US and abroad - remember that's why Loic came back to the business. NO ONE in our industry offers a similar system at this operational scale.

• Look at the STATUS on each item page. When it says "Special Order in Europe, Ships in less than 2 weeks"... we mean it! Actually, it's an estimate (Kitlinx does not control the Postal Service or Customs). Our international order made on Monday arrived Friday!! That's the best we've seen...

• Look at your ORDER STATUS - Kitlinx offers an update on items we source. There is an "expected date" on each sourced item (that's when Kitlinx receives the product). 

• Watch for MULTIPLE items. Some customers order x10 of one product. Even distributors might not have those quantities. Orders are held, if NOT COMPLETE.

• NO "expected date" on ONE of your ordered product? It will HOLD your order, so please "MAKE A DECISION"... that probably means the supplier sold out (between updates - that's why our NEW system coming later this year will automate this process). Suppliers restock often, but Kitlinx does not control their business. After 30-days, if Kitlinx receives no communication from customer, the missing item will be refunded/credited and your remaining order will ship automatically.