|
Kitlinx Newsletter - April 3rd, 2020
Your feedback:
Great service and prices. I appreciate the huge selection and that you know what they have in stock vs. what they can get for you. They have kept me busy building during the lockdown
Harold from Minnesota just earned $5 credit!
Have been using your company for my hobby needs off and on for a number of years now, both in it's previous incarnation as well as Kitlinx currently.
And I must say that, with the exception of one incident involving a paint pot, I have yet to be disappointed. I ordered a particular aircraft model from Kitlinx this past December, as a gift. Although not physically in stock, you were the only one of the major online hobby retailers that had the kit available for purchase at all, albeit sourced from Europe. Two weeks, per the fine print, and a bit of patience, and voila!! Kit arrived as estimated and in plenty of time for Christmas. So long as you understand the Kitlinx business model, nicely spelled out on their website, you will most certainly have a satisfactory experience. Kudos, and keep up the splendid work
Robert from Ohio just earned $5 credit!
 
SALE: This week, we chose over 1,100 books & Magazines discounted!
Click Here for Sale?
up to 15% EXTRA discounts (prices already discounted on products)
Sale active until March.23rd, 2020! 12pm MST (or when inventory is depleted)
CRASH WEEK!
What a messy week!
- On Monday, our server crashed. The entire server had to be rebuilt, and it took 8 hours before we were back ONLINE (FYI, Kitlinx does not even know where this server is physically located)
- On Wednesday, our homepage script to list all NEW releases crashed... that was repaired overnight
- On Thursday, the script to access accounts crashed... Now we are getting "mad"... but our ISP said that they were all related to the Monday crash
This is the response from the programming Company: "Basically, an update did not go well. Recovery would have been quicker, but it was the worst time to find out that the web server software was not properly backing up. In a nutshell, I needed to reinstall the web server software from scratch and add all the addresses back to it"
You may not see the back of this operation, but be aware that Kitlinx has started its MAJOR UPGRADE (called Kitlinx II) for better service/faster updates by moving its operation TO THE CLOUD! That means a lot to Kitlinx employees (customer support could work from home to answer questions/take orders/make changes, packers work without paperwork, a lot like a McDonald employee filling your order from a 'over-hang computer scree), and to YOU the customer (connections with supplier's servers, quick and accurate updates, automated order status, and customer's online ability to change an order before it's pulled/packed)
Current update on KITLINX II: Currently connecting the table of Supplier's SKU to the Customer's Orders and the product database - in order to create semi-automated Supplier's orders. This supplier's SKU table currently contains almost 200,000 entries. That means that Kitlinx has an average of 2.3 supplier's connections for each SKUs
Another feature available in Kitlinx II that we have NOT turned on yet is: pricing comparison. Kitlinx is hiding some items because the price is too high. But sometimes, these items are not available anywhere else! So we will let the customer decide. Also, pricing comparison will insure that the "best" price is offered by ordering from the most aggressive suppliers
COVID-19 UPDATE:
The total 'official tally of infected people in the State of Utah' is 1,093 (x3.6 from last week - NOT slowing down - 7 deaths). Utah is still "stay-at-home" mandate, but not on lock-down. We have a reduced crew, and Loic's wife is taking the place of packers to limit the liability. We are open and "busier- than- ever"
- Our Mail Order business has TREMENDOUSLY picked up in the last 2 weeks. Please be patient as additional challenges are met, but we are processing orders regularly. Please use your "Order Status" to save Kitlinx employee's time!
- FedEx and USPS are NOT affected by States "Lock-Down". Shipments are still moving in and out uninterrupted - hiccup with International Air Shipments
- "Local Pickup" are temporarily discontinued until further notice. We want to do our parts in "physical distancing"
- If you are on "Lock Down", please remember that it might be a golden opportunity to finish your modeling projects or starting fun ones... and share your hobby-skills with those pesky kids stuck with you in the house!
NOTICE: Warning, our latest order from Europe is being held due to the reduced Air Flights over the Atlantic. We are watching this situation closely and doing all we can in this time of International distress
NOTICE: Yellow highlights are very HOT
Skies
Mud
Seas
Hot Wheels
Space & Sci-Fi
Book Worm
Amazing reference book on the Ba.349 Natter. HUGE content, color pics, drawings, history, over 25 years of research!
The Bench
Hot Pre-Orders Alert!
These are the hottest Pre-Orders coming in upcoming weeks/months!
1/48 DeHavilland Sea Vixen FAW.2
Air Connection - AIR004 - Camouflage and Markings of the Panzerwaffe
REMINDER
Check your order status!
-
Kitlinx is a "broker" of models, books and accessories (KIT↔LINKS). It means we have ~15,000 in stock items, especially the HOTTEST products. But we source ~75,000 additional products, in the US and abroad - remember that's why Loic came back to the business. NO ONE in our industry offers a similar system at this operational scale.
-
Look at the STATUS on each item. When it says "Special Order in Europe, Ships in less than 2 weeks"... we mean it! Actually, it's an estimate (Kitlinx does not control the Postal Service or Customs). Our international order made on Monday arrived Friday!! That's the best we've seen... Faster than UPS/FedEx Ground from the East Coast to Utah!
-
Look at your ORDER STATUS - Kitlinx offers an update on items we source. There is an "expected date" on each sourced item (that's when Kitlinx receives the product).
-
Watch for MULTIPLE items. Some customers order x10 of one product. Even distributors might not have those quantities. Orders are held, if NOT COMPLETE.
-
NO "expected date" on ONE of your ordered product? It will HOLD your order, so please "MAKE A DECISION"... that probably means the supplier sold out (between updates - that's why our NEW system coming later this year will automate this process). Suppliers restock often, but Kitlinx does not control their business. After 30-days, if Kitlinx receives no communication from customer, the missing item will be refunded/credited and your remaining order will ship automatically.
Phone Calls: 801-815-0677. Some of our valued customers want to talk to a LIVE agent. This phone is available because of Internet and Credit Card policies. Kitlinx would LOVE to talk to you, but we don't have the manpower for these voice calls. If you ABSOLUTELY NEED TO TALK to a Kitlinx Rep, please SEND A TEXT at this number, and we will return your call. Remember that the time we spend on the phone is not spent in processing shipments or updating the website - 90% of the inquiries are about "Order Status". You can see your "Order Status" online
Email is the BEST communication tool
|
