I received my order undamaged, everything is OK.Great selection and inventory; no problems using your website.Take care in these dangerous times
James from Tennessee just earned $5 credit!
Kitlinx has been a great source for my modeling needs. They almost always have what I’m looking for and often have items I didn’t even know I needed. It’s nice to find what I need in one location. It save me a lot of shipping cost not having to use several different companies. There prices are usually less then other sources. There shipping time is very prompt and they have been on time even with overseas orders, never taking over the stated two week lead time. Thanks
Jim from California just earned $5 credit!
Many of you have heard the BAD NEWS that Wingnuts Wings has ceased operation, and all it personnel was laid off. Hyperscale has a good article.
Kitlinx increased some prices of Wingnut Wings kits effective immediately (not retro-active), because some of its sources are in Europe, and shipping costs "over the pond" has increased by x2 to x3 folds
COVID-19 UPDATE:
The total 'official tally of infected people in the State of Utah' is 3.296 (18% increase from last week - still coming down - 32 deaths).
Utah is still "stay-at-home" mandate, but not on lock-down.
We have a reduced crew. We are open and "busier- than- ever"
Our Mail Order business is still picking up. Please be patient as additional challenges are met, but we are processing orders regularly. Please use your "Order Status" to save Kitlinx employee's time!
FedEx and USPS are NOT affected by States "Lock-Down". Shipments are still moving in and out uninterrupted
International Shipment are delays by 'at least' ONE week. Also, we received some damaged boxes as they stay on wet airport tarmac
"Local Pickup" are temporarily discontinued until further notice. We want to do our parts in "physical distancing"
If you are on "Lock Down", please remember that it might be a golden opportunity to finish your modeling projects or starting fun ones... and share your hobby-skills with those pesky kids stuck with you in the house!
SALE: This week, we chose over 700+ aircraft decals discounted!
Kitlinx is a "broker" of models, books and accessories (KIT↔LINKS). It means we have ~15,000 in stock items, especially the HOTTEST products. But we source ~75,000 additional products, in the US and abroad - remember that's why Loic came back to the business. NO ONE in our industry offers a similar system at this operational scale.
Look at the STATUS on each item. When it says "Special Order in Europe, Ships in less than 2 weeks"... we mean it! Actually, it's an estimate (Kitlinx does not control the Postal Service or Customs). One international order made on Monday arrived Friday!! That's the best we've seen... Faster than UPS/FedEx Ground from the East Coast to Utah!
Look at your ORDER STATUS - Kitlinx offers an update on items we source. There is an "expected date" on each sourced item (that's when Kitlinx receives the product).
Watch for MULTIPLE items. Some customers order x10 of one product. Even distributors might not have those quantities. Orders are held, if NOT COMPLETE.
NO "expected date" on ONE of your ordered product? It will HOLD your order, so please "MAKE A DECISION"... that probably means the supplier sold out (between updates - that's why our NEW system coming later this year will automate this process). Suppliers restock often, but Kitlinx does not control their business. After 30-days, if Kitlinx receives no communication from customer, the missing item will be refunded/credited and your remaining order will ship automatically.
Phone Calls: 801-815-0677. Some of our valued customers want to talk to a LIVE agent. This phone is available because of Internet and Credit Card policies. Kitlinx would LOVE to talk to you, but we don't have the manpower for these voice calls. If you ABSOLUTELY NEEDTO TALK to a Kitlinx Rep, please SEND A TEXT at this number, and we will return your call. Remember that the time we spend on the phone is not spent in processing shipments or updating the website - 90% of the inquiries are about "Order Status". You can see your "Order Status" online
