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Kitlinx Newsletter - May 1st, 2020
Your Feedback:
As always, I received the usual speedy, efficient, and personal service. With Kitlinx's vast inventory, competitive prices, and simple search/order system, I don't see going to site after site when you have one-stop shopping at your fingertips with Kitlinx. I have been using them a long time before they combined into Kitlinx and have never had the first bad experience
Terry from Georgia just earned $5 credit!
I have ordered several times from Kitlinx. I enjoy their great service. It helps to read and understand the difference between "in stock' and "available now" to understand how long things will take to be shipped out. I have enjoyed buying from Loic since his Great Models days. Keep on building
Bill from Virginia just earned $5 credit!
KITLINK VERSION II UPDATE
We are "almost ready to pull the plug" on our new process! This is HUGE! You may NOT see any difference from the "outside", but the inside workings of the website will be totally different, more efficient, more accurate...
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Vendors database are CONNECTED real time in Kitlinx II: It will allow inventory updates several times per day
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Order Process is 'On the Cloud' in Kitlinx II: It will allow the Order Status to be "real time and fully automated", and the item-sourced-date will be tied to tracking numbers
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All Order Processing will be 'On the Cloud' which will allow a Customer Representative to work from be "anywhere in the US" and answer your questions/take your order/change your order/address your issues
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The customer, YOU, will be allowed to modify your order, cancel, add, correct as long as the order is NOT on the "Pulling Table"
Loic dreamt for such a system with "GreatModels", and now comes the 21st Century... Ultimately to SERVE YOUR MODELING NEEDS
COVID-19 UPDATE:
The total 'official tally of infected people in the State of Utah' is 4,672 (41% increase from last week - a slight blimp? - 46 deaths).
- Utah is now re-opening its economy as of May 1st
- We have a reduced crew - but we hired extra workers this week as the workload has dramatically increased.
- We are processing orders regularly. Please use your "Order Status" to save Kitlinx employee's time!
- FedEx and USPS are not delayed. Shipments are still moving in and out uninterrupted
- International Shipment: we received our European order ON TIME this week!
- "Local Pickup": we are going to re-open local pickups, but we will BRING YOU the products to your car starting Monday.
- If you are on "Lock Down", please remember that it might be a golden opportunity to finish your modeling projects or starting fun ones... and share your hobby-skills with those pesky kids stuck with you in the house!
  
SALE: This week, we chose over 900+ Paints discounted!
Click Here for Sale?
15-20% EXTRA discounts (prices already discounted on products)
Sale active until April.27th, 2020! 12pm MST (or when inventory is depleted)
NOTICE: Yellow highlights are very HOT
Skies
Eduard 1/32 kit? Always welcome...
Mud
Seas
Hot Wheels
Space & Sci-Fi
Time to take the kids to the park?
Book Worm
The Bench
Hot Pre-Orders Alert!
These are the hottest Pre-Orders coming in upcoming weeks/months!
1/35 - AFV Club - AFV35323 - US Army Truck & King Cobra Tank w/M113 & M54 Guns
1/32 Ju EF-126 'Elli' / EF-127 'Walli' (3 in 1 kit) Luftwaffe 1946
1/48 DeHavilland Sea Vixen FAW.2
REMINDER
Check your order status!
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Kitlinx is a "broker" of models, books and accessories (KIT↔LINKS). It means we have ~15,000 in stock items, especially the HOTTEST products. But we source ~75,000 additional products, in the US and abroad - remember that's why Loic came back to the business. NO ONE in our industry offers a similar system at this operational scale.
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Look at the STATUS on each item. When it says "Special Order in Europe, Ships in less than 2 weeks"... we mean it! Actually, it's an estimate (Kitlinx does not control the Postal Service or Customs). One international order made on Monday arrived Friday!! That's the best we've seen... Faster than UPS/FedEx Ground from the East Coast to Utah!
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Look at your ORDER STATUS - Kitlinx offers an update on items we source. There is an "expected date" on each sourced item (that's when Kitlinx receives the product).
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Watch for MULTIPLE items. Some customers order x10 of one product. Even distributors might not have those quantities. Orders are held, if NOT COMPLETE.
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NO "expected date" on ONE of your ordered product? It will HOLD your order, so please "MAKE A DECISION"... that probably means the supplier sold out (between updates - that's why our NEW system coming later this year will automate this process). Suppliers restock often, but Kitlinx does not control their business. After 30-days, if Kitlinx receives no communication from customer, the missing item will be refunded/credited and your remaining order will ship automatically.
Phone Calls: 801-815-0677. Some of our valued customers want to talk to a LIVE agent. This phone is available because of Internet and Credit Card policies. Kitlinx would LOVE to talk to you, but we don't have the manpower for these voice calls. If you ABSOLUTELY NEED TO TALK to a Kitlinx Rep, please SEND A TEXT at this number, and we will return your call. Remember that the time we spend on the phone is not spent in processing shipments or updating the website - 90% of the inquiries are about "Order Status". You can see your "Order Status" online
Email is still the BEST communication tool
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