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Newsletter May 8

5/8/2020 @ 5:29pm

Kitlinx Newsletter - May 8, 2020

 

Your Feedback:

Your web site is great. The "related items" icon saves time and I find items I didn't know existed

 

James from Florida just earned $5 credit!

 

Wow, what can I say Loic and crew are really good!

After I saw you he 1/48 He-111Z, which I’d love but no way, I looked for a 1/72 kit, total Hail Mary. KitLinx had it, as well as all of the “ fiddly bits” from Eduard.

I passed on the extensive internal PE, but jumped at the masks which will actually make the, even in 1/72, massive kit build-able. 

Great products and  service!

Phil from Texas just earned $5 credit!

 

KITLINK VERSION II UPDATE

One step closer to the launch date...

  • Worked on Vendor Receiving software, allowing Kitlinx to move received products directly to the shipping shelf rather than going back to warehouse

  • Customer Contact form will be more user friendly to allow customers to check "Online Order Status" with ONE click

  • Worked on Pulling Sheet & Order List for internal efficiency

Loic dreamt of such a system with "GreatModels"... Ultimately to SERVE YOUR MODELING NEEDS

 

COVID-19 UPDATE:

The total 'official tally of infected people in the State of Utah' is 5,724 (18% increase from last week - a slight blimp? - 61 deaths). 

  • Utah has re-opening its economy since May 1st 
  • We have hired extra workers last week as the workload has dramatically increased.
  • We are processing orders regularly. Please use your "Order Status" to save Kitlinx employee's time!
  • FedEx and USPS are not delayed
  • International Shipment: No shipment this week, it's 'the luck of the draw'... But international orders are processed
  • "Local Pickup":  we will BRING YOU the products to your car
  • If you are on "Lock Down", please remember that it might be a golden opportunity to finish your modeling projects or starting fun ones... and share your hobby-skills with those pesky kids stuck with you in the house!

 

 

SALE: This week, we chose over 400+ Figures discounted!

Click Here for Sale?  

20% EXTRA discounts (prices already discounted on products)

Sale active until May.11th, 2020! 12pm MST (or when inventory is depleted)

 

Mission Models Polyurethane

Kitlinx is proud to carry the ENTIRE LINE of MMP Paint.  However, we noticed that the Polyurethane additive has a limited shelf life of about 6 months, and hardens, even in its sealed bottle (after some research on Polyurethane, it seems to be an oxidation process). MMP offers no warranty on the shelf life of this product. Mission Models recommends this product to be stored in a refrigerated location, and away from summer heat.

Kitlinx does not have the resources to deal with such limiting shelf-life or temperature constraints. Kitlinx will NOT be carrying this additive 

Kitlinx encourages the use of Mission Models paints and products. The paint handles well in airbrushes, and provides a smooth finish. The range of colors offered is wide and exciting. Each bottle has a cap to allow for droplet count, and a metal ball is included for stirring... and Mission Models customer service between Kate and Jon is unrivalled.

 

Customer Service Response

Kitlinx has changed its format of responses to questions/issues about orders. Now each response is connected to your order and notes are recorded for future use. You might see a format change in the response email that deal directly with your specific order. This new format keeps a history of communication and improves our ability to service your needs.

 

NOTICE: Yellow highlights are very HOT

Skies 

 

 Mud 

Found a number of these kits behind a shelf! The AFV Club line was restocked during the week. Prices hard to beat...

 

 Seas 

 

 Hot Wheels 

 

Space & Sci-Fi 

 Book Worm 

 

 The Bench 

 

Hot Pre-Orders Alert! 

These are the hottest Pre-Orders coming in upcoming weeks/months! 

 

  1/35 - AFV Club - AFV35323 - US Army Truck & King Cobra Tank w/M113 & M54 Guns

1/32 Ju EF-126 'Elli' / EF-127 'Walli' (3 in 1 kit) Luftwaffe 1946

1/48 DeHavilland Sea Vixen FAW.2 

REMINDER

Check your order status!  

  • Kitlinx is a "broker" of models, books and accessories (KIT↔LINKS). It means we have ~15,000 in stock items, especially the HOTTEST products. But we source ~75,000 additional products, in the US and abroad - remember that's why Loic came back to the business. NO ONE in our industry offers a similar system at this operational scale.

  • Look at the STATUS on each item. When it says "Special Order in Europe, Ships in less than 2 weeks"... we mean it! Actually, it's an estimate (Kitlinx does not control the Postal Service or Customs). One international order made on Monday arrived Friday!! That's the best we've seen... Faster than UPS/FedEx Ground from the East Coast to Utah!

  • Look at your ORDER STATUS - Kitlinx offers an update on items we source. There is an "expected date" on each sourced item (that's when Kitlinx receives the product). 

  • Watch for MULTIPLE items. Some customers order x10 of one product. Even distributors might not have those quantities. Orders are held, if NOT COMPLETE.

  • NO "expected date" on ONE of your ordered product? It will HOLD your order, so please "MAKE A DECISION"... that probably means the supplier sold out (between updates - that's why our NEW system coming later this year will automate this process). Suppliers restock often, but Kitlinx does not control their business. After 30-days, if Kitlinx receives no communication from customer, the missing item will be refunded/credited and your remaining order will ship automatically.

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