European Orders Delays - We have TWO European orders delayed. One is landing tomorrow (Sep.4), the other by mid-week - the third one is right on time by mid-week! Please be patient with these European-weekly-orders, because there are LOTS of factors involved. It usually takes about 10 days (Monday to Wednesday of the following week), we state 2-weeks to be safe. But once-in-a-while, there are some hiccups!
Customer Service - We are still working at setting up our NEW customer service. Below is a picture of the CS booths. The emails are now brought to 'the clouds' to reach all employees and speed the process of answering inquiries. Our goal is to have a limited- hours phone service by this fall 2021. Kitlinx will open this service from 2-6pm MST
Retail Connections - Kitlinx has connected to further lines in stock at our retail locations. It includes a full inventory of these line before we show them - Microscale Liquids, Bob Smith Industries, Testors (mostly discontinued). Did you see our Tamiya Paint/Accessories offering? (400+ items) Kitlinx is now keeping FULL INVENTORY of the paints and accessories in stock AT ALL TIMES! We also worked on Mr.Hobby/Gunze (500+ items)
Kinetic restock - Kitlinx restocked Kinetic Model after our IPMS show where we sold MANY of these amazing kits. We have over 70+ of these kits in stock! Probably the highest inventory of any US supplier
The lines we brought back from Nationals are below - The data entry is now finalized
HINT: to view the CHANGES, just go to your browser history and click "Clear Recent History..."
Mike Zoetmulder scratchbuilt this "Z's Romper Stompers" with full lighting, and a belly gun. This link could lead you to this FB group page. It is a driving force of the MRS Hobby Gundam crew. Kitlinx is excited to see a younger modeling crew that is bringing a healthy future to the hobby into the 21st Century
We are ASKING customers to send us your model pictures to be posted on our HOMEPAGE, or post the pictures on Kitlinx Facebook Build-Page where we could capture them!
$10 store credit will be issued when your picture is posted on the Kitlinx Homepage
Picture will be 1000x250 pixels
As this picture is ELONGATED, make sure most of your model is mostly on the right side (a gradient will be applied to the left)
HINT: close-up of details is BEST! We want to see your work! Be proud of your model, whatever your skills
Your Name/City/State will be posted to give credit-to-whom-it-belongs
You should tell us the Manufacturer/scale of the subject - an any pertinent information related to the displayed model.
By sending us the picture, you give authorization to Kitlinx to post that picture publicly
Kitlinx reserves the right to post or NOT post the picture(s)
Most excellent Loic!
Your customer service is OUTSTANDING!
I did receive both of the clear parts for the Eduard Bella Dual P-39 kit from you
Alan, from Indiana just earned $5 credit!
NOTE from Loic: Kitlinx will try to help with any quality control issue. It is not an easy task. Kitlinx wants the manufacturer to be responsible for its own QC. We recommend you contact the manufacturer directly. But with such an extensive line of products, often sourced oversea, it's sometimes necessary that Kitlinx climbs up the source (distributor/importer/manufacturer). Kitlinx has a new system of "support-ticket" to follow up on your QC issues, but we appreciate your follow up as well
Received my parcel today. Thanks for being one of the few model websites where I know I can find what I need. Thanks so much and looking forward to more business with you. It's a pleasure
Brian, from Arkansas just earned $5 credit!
Once again Kitlinx was there with what I needed for a project and they delivered in a timely fashion. Well done, Kitlinx